Job Title: Relationship Manager, Corporate

Reports to: Head of Corporate Banking

Department: Corporate Banking Unit

Location: Head Office, Nairobi

Job purpose

The role of Relationship Manager (RM), Corporate Banking, is to build and maintain a high-quality portfolio of Corporate clients.

He/she is responsible for understanding the needs of his/her clients and developing tailored solutions to meet these needs using the Bank’s suite of products and services targeted to the segment. The RM is responsible for managing his/her clients, ensuring compliance with the Bank’s internal policies, regulatory guidelines and Shariah guidelines.

The position holder will be responsible for delivering allocated business targets in Deposits, Assets and Revenues in accordance with the Department’s annual performance plans

Key Responsibilities

• To formulate marketing plans/strategies towards targeting of corporate customers for the purpose of acquiring deposits and providing financing
• To ensure adequate customer retention strategies are employed to attain growth from existing customers,
• Market corporate banking products and services and grow quality corporate asset book focusing on long-term development of mutually advantageous client relations while ensuring that all short-term objectives are met simultaneously.
• Enhance the Bank’s profitability through enhanced funded and non-funded income and management of costs to deliver on the overall financial performance of the Bank.
• Maintain proper client relationship in order to ensure retention and growth in the corporate business.
• Accountable for the level of quality service provided to the customers within the portfolio being supported in close consultation with the relevant relationship officer and all the other arms of the Bank.
• Ensuring efficiency in business processes and controls to minimize risk exposures. Practicing compliance with Shariah processes, all relevant legal, regulatory and bank policies.
• Ensure staff productivity, timely reporting on business issues and execution of training and personal career development plans.

Qualifications

• Business related University Degree, preferably with a major in Finance, Marketing and/or Economics; from a recognized institution.
• A postgraduate degree or professional qualification such as MBA, CPA, will be an added advantage.

Experience

• Minimum 4 years’ experience in Relationship Management in middle management and at least two years in Banking operations with a strong emphasis on service delivery.
• Experience managing borrowing customers and analyzing financing proposals, especially for Corporate
• Possess Public Relationship skills in both formal and social gatherings and ability to establish and maintain effective working relationship with those interacted with in the course of carrying out duties.
• Must possess sound knowledge of Bank products

Personal attributes

• Emotional Intelligence; Dynamic, individual with the ability to work under pressure.
• Excellent selling skills
• Strong networking skills, for both internal and external networks
• Relationship Management skills with excellent Human Relations skills, communication skills and interpersonal skills
• A passion for performance, building team play, and achievement in a competitive and dynamic environment
• Hardworking, strategically minded individual with excellent leadership, organizational, and planning skills
• Commercial awareness and customer focus
• Pleasant, honest, outgoing, well-groomed and self-driven person of high integrity.