Reports to: Deputy Chief Executive Officer – Head of Banking

Job Purpose

To drive business, develop and implement efficient and effective business acquisition, growth and retention strategies for Retail banking with a focus on products, channels, Customer value proposition and strategic partnerships to ensure that the Bank’s bottom line is enhanced.

KEY RESPONSIBILITIES

  • Deliver exceptional Retail business performance through setting strategic, short term and medium term goals and driving their implementation to achieve excellent results
  • Ensure the strategic plan objectives relating to customer acquisition and retention, balance sheet growth and profitability are translated into branch business objectives.
  • Develop performance measures, monitor and analyze branch performance, make recommendations for improvement to the branches and give feedback to Senior Management on the strategic direction for the branch network
  • Grow the Bank’s retail business portfolio through current and saving accounts numbers and transactional volumes and other retail business revenue streams.
  • Ensure that the Branches develop a carefully targeted cost efficient distribution strategy that enhances utilization of digital channels.
  • Ensure all retail distribution channels achieve their budgeted income and market share in the different segments and ensure profitability of all the channels.
  • Manage and drive revenue generation by identifying leads, building solid relationships and work with the partners to pursue retail business opportunities and attain business closure.
  • Continually leverage effective relationships with business partners internally to identify opportunities and achieve business growth.
  • Provide overall management of the branch network to ensure superior service offering to all bank customers.
  • Spearhead the development of appropriate products and services to segments within the retail customers and pursue solutions to customer needs (within policies and procedures)
  • Encourage team members to examine the customer’s perspective and work to continually improve business processes.
  • Find new approaches across end to end business processes to deliver a full spectrum of services and create valuable, sustainable customer relationships.
  • Ensure seamless and timely delivery of Retail products to customers, through ownership of the processes and spearhead innovative new products development and their periodic reviews
  • Ensure a culture of risk excellence is embedded in Retail businesses and strict adherence to internal controls across the department.
  • Provide guidance to the branch network for operations, sales and branch management through sharing of best practice and ensuring strict adherence to banking regulations.
  • Achieve quality audit ratings/compliance across the branch network/Head office Retail units.
  • Oversee rationalizing of operating costs
  • Ensure proper and optimal utilization of the Human Capital within Retail Division
  • Review and monitor workloads, tasks and staff productivity
  • Put in place succession plans for critical roles in liaison with the Human Resource department.
  • Work cross-functionally with other Head Office Business units to create synergies and maximize on cross sell opportunities and improve service delivery

REQUIRED QUALIFICATIONS, EXPERIENCE AND COMPETENCIES

Knowledge and Experience

  • University Degree from a recognized University.
  • Professional qualification in Banking will be an added advantage.
  • 10 years’ experience in banking, with 5 years in a senior management role, preferably in Retail Banking
  • Experience and sound understanding of Retail Banking
  • Knowledge of Banking Products and ability to discern customer needs and develop appropriate products
  • Knowledge of delivery channels
  • Deep understanding of regulatory and legal environment
  • Knowledge of Credit appraisal especially on Consumer Finance
  • Ability to set appropriate targets and work towards achieving these targets to meet the overall strategy of the Bank

Personal attributes

  • Highly Professional, able to win the confidence of, and work effectively with clients and colleagues
  • Honest with impeccable integrity (high ethical standards).
  • Strong networking skills, both externally and within the Bank
  • Strong Business acumen
  • Excellent analytical skills and attention to detail.
  • Innovative, able to initiate, accept and implement change that is good for the growth/improvement of the Bank
  • Good negotiation skills
  • Able to demonstrate a high level of ownership and commitment to achieving results.
  • Problem solving skills.
  • Excellent Communication and report writing skills.
  • Ability to work with all levels of management and across business units and departments.

How to apply

If you qualify for the position above, kindly fill in and submit the form below

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